Describe a time when you had a problem with a piece of equipment
(For example, a TV or a washing machine)
You should say:
What equipment it was
What problem you had
When you had this problem
And explain what you did about this problem. (How you fixed or resolved the problem)
When it comes to a piece of broken equipment, um…the first thing that I can think of is my rice cooker. If memory serves correctly, I bought it online last July. I almost use it every day, so when it stopped working properly, it really bothered me.
Actually my friend suggested that I buy this cooker. It’s a digital pressure cooker. And it can be controlled by smartphones. You know, at the time, I had just moved to a new apartment from my dorm. And I needed a cooker to make meals at home, so I bought one from Taobao at once.
It worked well at the beginning, but several months ago, I found that it often overcooked the food. I mean, I read the instructions and set it up correctly, but it often cooked the rice too dry.
I bet it must be broken. I was unhappy because I only used it for six months. So I had to contact the customer service of this online shop for repair. Luckily, the customer service staff said they could replace it with a new one for me. So the problem was solved quickly, and they shipped me a new one later. So far, the second cooker still works fine. I hope this kind of thing won’t happen again.